Support
and Maintenance Packages:
Support and maintenance packages can be included as part of
your SSA monthly fee or on as a stand alone agreements.
Support
Packages
| 5/10
Package |
10/20
Package |
Included in this package is:
- 5
unique on-site incident calls
- 10
unique phone incident calls
- access
to online knowledge base support
|
Included
in this package is:
- 10
unique on-site incident calls
- 20
unique phone incident calls
- access
to online knowledge base support
|
| |
|
| 15/30
Package |
|
Included
in this package is:
- 15
unique on-site incident calls
- 30
unique phone incident calls
- access
to online knowledge base support
|
|
| Ideal
for muli site and multi user implementations. |
|
Maintenance
Packages
Emergency
hardware replacement solutions are important for mission critical
organizations. Staff availability, expertise and systems availablity
are obsticals that need to be overcome.
Our maintenance
packages provide peace of mind by insuring that your security
applications are always available thereby reducing your liabilities.
| 4
Hour Hot Replacment |
24
Hour Hot Replacment |
- 4
hour replacement of hardware
- 1
hour service respones
- replacement
hardware is maintained in stock with all software
- Data
recovery/restore is included
|
- 24
hour replacement of hardware
- 4
hour service respones
- replacement
hardware is maintained in stock with all software
- Data
recovery/restore is included
|
|
